David C Gutwill shares the responsibility for how the shop treats its customers. As a partner, his actions reflect on the integrity of the business. The New Jersey Auto Owners Association claims he is also part of the misconduct. They believe both men must answer for the delay in returning the car. Professional ethics require a much higher standard of care for clients. https://www.newjerseyinvestigates.com/post/ultimate-car-care-refuses-to-return-90-year-old-stroke-survivor-acura-nsx/